General Policy

Privacy Policy
Effective Date: March 1, 2025

We value your privacy. By using our website, you agree to the collection and handling of the personal data necessary to provide our services, as outlined in this Privacy Policy.

Data Collection:
We collect personal information (such as name, email, address, phone number, and payment details) solely for the purposes of processing orders, enhancing our services, and providing customer support—while reaffirming our full commitment to the confidentiality and protection of your personal data.

Use of Information:
Your data will be used to:

  • Fulfill orders and deliver requested services;

  • Provide customer support;

  • Send marketing communications (only with your consent);

  • Fulfill legal obligations.

Your Rights – GDPR & LGPD:
In accordance with the General Data Protection Regulation (EU) and Brazil’s General Data Protection Law, you have the right to access, correct, delete, and request the portability of your personal data. For inquiries: business@showroomruffoparis.com

Cookies:
We use cookies to enhance user experience and monitor website performance.

Refund and Exchange Policy
Effective Date: March 1, 2025

We accept returns and exchanges within 7 days of delivery. To be eligible:

  • Items must be unused, unwashed, and in their original packaging;

  • Proof of purchase is required;

  • A valid justification and corresponding proof must be provided.

Refunds:
Once the return is received and inspected, we will notify you of the approval or rejection of your refund request. Approved refunds will be issued via the original method of payment.

Return Shipping:
Return shipping costs are the responsibility of the buyer, except in cases of defective or incorrectly shipped items, which must be reported through the contact provided.

Good Faith:
The principle of objective good faith is a fundamental value in consumer relations, as stated in Brazil’s Consumer Defense Code (Law No. 8.078/1990), requiring honesty, transparency, and loyalty between parties. Acts of bad faith—fraudulent, abusive, or deceptive conduct—are strictly prohibited and subject to legal sanctions including fines, compensation for material and moral damages, and criminal liability where applicable. Showroom Ruffo Paris (business@showroomruffoparis.com) commits to identifying and acting decisively against any such misconduct, ensuring protection, trust, and fairness in its relationships with clients and partners.

In the European Union, good faith is safeguarded primarily through Directives 93/13/EEC (unfair terms) and 2011/83/EU (consumer rights), supported by the jurisprudence of the Court of Justice of the EU. These frameworks ensure transparency and fairness in cross-border and international commerce, including maritime trade, reinforcing legal security and trust for all Showroom Ruffo Paris clients.

E-Commerce Terms
Effective Date: March 1, 2025

Items are of international origin—primarily France, China, and Brazil—and may follow specific logistics aligned with our operational system, seasonality, and internal brand terms, which are protected under trade secrecy laws. Both Brazilian (Law No. 9.279/96) and European (Directive EU 2016/943) legislation protect the confidentiality of strategic business information, prohibiting its unauthorized use or disclosure. This may result in varying delivery times for different items within the same order.

By placing an order, the buyer acknowledges that:

  • Products may be delivered by third-party logistics or suppliers;

  • Estimated delivery timeframes may vary from 7 to 25 business days, with most orders successfully delivered within an appropriate timeframe;

  • Although our website offers duty-free items, any customs fees or additional charges resulting from local fiscal policies are the responsibility of the buyer.

Consumer Rights and Duties
Effective Date: March 1, 2025

According to Brazil’s Consumer Defense Code and international consumer law principles upheld by the Court of Justice of the EU, consumers are entitled to:

  • Clear and accurate information about products;

  • Full refunds within 7 days of online purchases, as per applicable laws;

  • Protection against misleading or abusive advertising;

  • Safe and functional products as advertised.

Consumer Duties:

  • Provide accurate information during checkout;

  • Comply with the store’s deadlines and policies;

  • Be aware that misuse of the return or chargeback process constitutes a violation of objective good faith, a core principle in consumer relations. Such behavior, characterized by deceitful, fraudulent, or abusive acts, is strictly forbidden and subject to severe legal consequences including fines, damages, and criminal liability where applicable. Showroom Ruffo Paris (business@showroomruffoparis.com) is committed to enforcing these rights and duties with rigor, ensuring trust and excellence in its business relationships with customers and partners.